Online Banking
Q: What is Online Banking?
A: Online Banking is a tool that allows you to use a personal computer with an Internet connection to conduct your banking online.
Q: What can I do with Online Banking?
A: You can view account balances and transaction history, transfer money, and download transactions to a personal financial manager and much more.
Q: Is any of my personal information stored in the Online Banking product?
A: Yes, the Online Banking product stores your User ID, password and user preferences.
Q: How current is my banking information?
A: Your account information is updated every business day with new transactions that were posted to your account the previous business day
Q: What accounts will I be able to access through Online Banking?
A: You can access your checking, savings and loan accounts from the Internet banking service. Our Online Banking Product is intended to give you as much access, security, and versatility as possible.
Q: Can I view my account details in more than one way?
A: Yes, you can view your accounts by date, check number, payee, amount or balance in ascending or descending order.
Q: What formats can I download my transaction history in?
A: Online Banking supports downloads to Quicken™, Microsoft Money™ or as a comma-delimited text file.
Q: Can I schedule future transfers?
A: Yes, transfers can be scheduled as a one time future occurrence or a reoccurring transfer.
Q: When can I use Online Banking services?
A: With Online Banking, you have access to your account information 24 hours a day, 7 days a week!
Q: Is there a demo available for me to try?
A: Yes, we have an Online Banking Demo which is located on our home page in the Internet Banking sign-on box.
Q: How long can I be inactive before being logged out of the Online Banking product?
A: The inactivity time out default is set for 20 minutes. However, you can define the timeout period in the User Options area for 5, 10, 20, 45 or 60 minutes.
Q: What is required to use the Online Banking service?
A: All you need to use Online Banking is a secure browser that supports 128 bit encryption, such as Microsoft Internet Explorer®, Netscape Navigator® or America Online®. You can use any computer that has Internet access.
Q: How do I access Online Banking?
A: You must first complete the Online Banking Registration Form and submit it to us. Once your registration is received we will process your request. You will need a password to access the service for the first time. You will receive an email notification with instructions regarding how to complete your initial sign-on. You must have an existing checking, savings or loan account before banking online.
Q: Can I create my own password that is easy for me to remember?
A: Yes, after you use your assigned password to log-in for the first time, you can go to User Options and change your password.
Q: What happens if I forget or lose my password?
A: In your initial sign-on you will have the option to set up security questions which when answered will allow you to reset your password. If you need assistance, please see eBanking Customer Support contact information at the bottom of this page.
Q: Is there a fee for Internet Banking?
A: No, Internet Banking is FREE to Heritage First Bank customers.
Q: Why can't I view all of my accounts on Internet Banking?
A: The most common answer to this question would be that only accounts where you are identified as primary or seconday owner are available to you on Internet Banking. Another possibility would be that one or more of your accounts have not been added to your Internet Banking profile. If you need assistance, please see eBanking Customer Support contact information at the bottom of this page.
Q: If I have business and personal accounts, can I view them all from one Internet Banking session?
A: Yes, please see eBanking Customer Support contact information at the bottom of this page. All of your accounts will need to be entered into your Internet Banking profile. We require the business accounts to be associated to your personal tax ID.
Q: Can I transfer money from my Heritage First Bank account to an account at another financial institution?
A: This service is not currently available through Internet Banking; however, Online Bill Pay can be used to send money to an account at another financial institution.
Q: Can I transfer money from my Home Equity Line of Credit (HELOC) or Personal line of Credit to my checking account?
A: Yes, you may transfer an amount up to the remaining available balance from your Home Equity Line of Credit (HELOC) or Personal Line of Credit to your checking account.
Q: Are transactions posted to Internet Banking in real time?
A: Yes, balances are current and intra-day transactions will show as memo on the account history.
Q: Why do have to receive an access code to be able to access Internet Banking?
A: This is an additional layer of security for your benefit. Our Internet Banking host stores the IP address of any computer from which you have accessed Internet Banking. If you attempt to access Internet Banking from a computer you have not previously used to access Internet Banking, for your security, an access code will be required to continue. You will have the option to receive the access code by text, email or phone call.
eBanking Customer Support
onlineservice@heritagefirstbank.com
706.378.3974
This email address and phone number are accessible
Monday - Friday, 8:30 a.m. - 5:00 p.m.
excluding Federal Holidays
